PRIVACY POLICY

Techie Lava — Web Design & Digital Services
Effective Date: August 4, 2026 | Last Updated: August 4, 2026

1. Introduction

Welcome to Techie Lava ("we," "us," or "our"). We are a web design and digital services agency based in Hosur, Tamil Nadu, India (GSTIN: 33EHFPS7773J1ZO). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website techielava.com, interact with our advertisements, or contact us through any of our online channels. By using our website or submitting your information through any of our forms or advertisements, you consent to the practices described in this policy.

2. Information We Collect

We collect the following categories of personal information:

a) Information You Provide Directly:

- Full name
- Phone number
- Email address
- Business name and type
- Website requirements and budget information
- Any other details you share in contact or enquiry forms

b) Information Collected Automatically:

- IP address and approximate location
- Browser type and device information
- Pages visited, time spent, and referral source
- Cookies and similar tracking technologies

c) Information from Third-Party Platforms:

- Lead information submitted through Meta (Facebook/Instagram) Lead Ads forms
- Interaction data from our Facebook and Instagram business pages

3. How We Collect Information

We collect your information through:

Contact forms and enquiry forms on techielava.com
Meta (Facebook/Instagram) Lead Ad instant forms
WhatsApp Business conversations
Email communications
Google Analytics (website analytics)
Meta Pixel (advertising performance tracking)

4. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide quotes for our services
To deliver web design, development, and digital marketing services you have requested
To send follow-up communications related to your project or enquiry
To improve our website, services, and advertising campaigns
To measure the performance of our Meta and Google advertising
To comply with legal obligations under Indian law
To send occasional service updates or promotional offers (you may opt out at any time)

5. Meta Pixel & Google Analytics

Our website uses Meta Pixel and Google Analytics to understand visitor behaviour and to measure the effectiveness of our advertisements.

Meta Pixel:

The Meta Pixel is a tracking code placed on our website by Meta Platforms, Inc. It collects data about your actions on our website (such as page views and form submissions) and links this to your Facebook/Instagram profile if you are logged in. This helps us show relevant ads to people who have visited our website. You can opt out of Meta’s data use at: https://www.facebook.com/privacy/explanation

Google Analytics:

Google Analytics is a web analytics service by Google LLC. It uses cookies to collect anonymous data about how visitors use our website, including pages visited, session duration, and traffic sources. This data is processed by Google and helps us improve our website. You can opt out using the Google Analytics opt-out browser add-on at: https://tools.google.com/dlpage/gaoptout

6. Cookies

We use the following types of cookies on our website:

Essential Cookies: Required for basic website functionality
Analytics Cookies: Google Analytics cookies to measure traffic and behavior
Advertising Cookies: Meta Pixel cookies for ad targeting and measurement

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

7. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

Service Providers: Trusted third-party tools such as Google (Analytics), Meta (Pixel & Ads), HubSpot CRM, and Google Sheets — only to the extent necessary to deliver our services
Legal Requirements: If required by Indian law, court order, or government authority
Business Transfer: In the event of a merger or acquisition, your data may be transferred to the successor entity

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Indian laws and regulations. Lead information collected through Meta Ads is retained for a maximum of 90 days unless you become a client, in which case your data is retained for the duration of our business relationship plus 3 years for accounting and legal compliance.

9. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data (subject to legal obligations)
Opt-out: Unsubscribe from marketing communications at any time
Withdraw Consent: Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us at: hello@techielava.com

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised effective date. Your continued use of our website after such changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Techie Lava

Founder & CEO: Santhanalakshmi

Location: Hosur, Tamil Nadu, India — 635 109

GSTIN: 33EHFPS7773J1ZO

Website: https://techielava.com

Email: hello@techielava.com